FAQs

    General Clinic Queries

    What does a physiotherapist do?

    A physiotherapist helps you move better, recover from injuries, and manage pain. We use a mix of hands-on treatments, exercise plans, and recovery techniques, all tailored to you. Our goal is to help you get back to doing the things you love.

    Do I need a referral from my GP to see a physiotherapist?

    No referral is needed — you can book straight in with us. If you’re using private health insurance, your provider may ask you to go through them first, so it’s best to double-check with them.

    How long is each session?

    The length of a session is dependent on what treatment you require. Typically, sessions vary between 30 and 45 minutes, giving us plenty of time to focus on you and your recovery.

    What should I wear to my appointment?

    Comfort is key. Gym clothes, shorts, or sweatpants are ideal so you can move freely during treatment.

    Do you offer home visits or online physiotherapy?

    We don’t currently provide home visits, but we do offer online physiotherapy sessions for those who prefer or require remote support. While online appointments can be very effective, the best way to receive treatment and achieve a faster recovery is through face-to-face sessions in our clinic. This way you’ll have access to the best equipment and facilities for your recovery.

    How soon can I book an appointment?

    Bookings can be made as early as 24 hours. We’ll always do our best to see you quickly. Alternatively, you can get in touch via email (admin@moveezyphysiotherapy.co.uk) and we will be happy to talk about when is best suited for you.

    Payments & Insurance

    How much does a session cost?

    At Move Ezy, in your first 45 minutes with us, you are welcomed with a complimentary initial assessment as well as initial treatment which is priced at £69. If you are an active member of Sandwell’s Gym, this is available at a reduced rate of £49. The cost of any ongoing treatment will be discussed and confirmed after your consultation, once we have created a personalised treatment plan for you.

    Do you accept private health insurance?

    We are not able to process private health insurance directly. However, many insurers allow you to claim back the cost of your physiotherapy once you have paid. Please check with your provider before booking to confirm their policy.

    Can I pay on the day, or do I need to pay in advance?

    All appointments and treatments need to be paid for in advance. For follow-up sessions, we’ll explain payment options clearly so you know what to expect.

    Do you offer treatment packages?

    Yes — treatment packages are available, tailored to your needs. We’ll talk these through with you after your consultation.

    Treatment & Recovery

    What happens during my first appointment?

    Your first physiotherapy session will include an initial assessment as well as any immediate treatment we think you may need. We’ll discuss your medical history, assess your condition, and create a clear plan moving forward. Rest assured, we’ll take the time to explain everything so you know exactly what to expect.

    How many sessions will I need?

    This depends on your condition and progress. Some people need only a few sessions, while others benefit from longer-term support. We’ll give you a personalised estimate after your first appointment.

    Will the treatment be painful?

    Some treatments can cause mild discomfort as your body starts to heal and strengthen, but we’ll always work within your comfort levels. Your recovery is a team effort, and we’ll support you every step of the way.

    Do you treat sports injuries and post-surgery recovery?

    Yes, absolutely. From sports injuries to recovery after surgery, we’ll create a programme designed to get you moving and feeling stronger.

    Do you offer exercises I can do at home?

    Yes — home exercises are often part of recovery. We’ll guide you through safe, effective movements to help you keep improving between sessions.

    How quickly will I see results?

    Everyone heals at a different pace, depending on the injury or condition. We’ll set realistic goals and keep you updated on your progress throughout. Our aim is always to get you to your best health as soon as possible.

    Specialised Treatments

    Do you provide neurological physiotherapy?

    Yes, we do. Our tailored programmes can help improve strength, balance, and mobility for people with neurological conditions.

    Can physiotherapy help with long-term conditions like arthritis or back pain?

    Yes. Physiotherapy can be very effective in managing ongoing conditions. We’ll focus on reducing pain, improving movement, and helping you feel more in control of your day-to-day life.

    What is IV therapy and how does it work?

    IV therapy delivers vitamins and nutrients directly into your bloodstream, so your body absorbs them more efficiently. It’s designed to support recovery, boost energy, and improve overall well-being.

    Do you provide rehabilitation for amputees?

    Yes, we do. Our approach focuses on mobility, strength, adaptability, and independence, always tailored to your specific needs and goals.

    Practical Info

    Where are your clinics located?

    We have clinics in Sutton Coldfield and West Bromwich, both easily accessible for patients across the area.

    What is your cancellation policy?

    We ask for 24 hours notice if you need to cancel. This helps us keep appointments available for other patients who may need them. Unfortunately, if you cancel any sooner than this, you will not be entitled to a refund.

    What should I bring to my appointment?

    Please bring a form of payment for future sessions, a form of ID and any relevant medical history that could help us understand your condition better.

    Do you treat children as well as adults?

    Yes, we treat both children and adults, with care plans adapted to suit all ages. Children must have a parent or guardian present throughout the appointment and they must fill our the appropriate paperwork that they will be given at the appointment.

    For any further or unanswered questions, feel free to contact us via email at admin@moveezyphysiotherapy.co.uk and we will respond as soon as possible.