1. General

These Terms & Conditions (“Terms”) apply to all physiotherapy services provided by Move Ezy Physiotherapy (“we”, “our”, “us”). By booking and attending a session, you (“the client”, “you”) agree to these Terms.These Terms are governed by the laws of England and Wales.


2. Services

We provide in-person and online physiotherapy services only. Treatment may include physical contact, manual therapy, and prescribed exercise. By booking a session, you consent to reasonable and professional physical contact as part of your treatment. Physiotherapy treatment may cause temporary discomfort, muscle soreness, or fatigue. Some treatments may cause temporary bruising and/or marks on the body. This is a normal response to therapy. All treatments provided by our physiotherapists are tailored to each patient’s individual health needs. The type of treatment you receive will depend on your medical history, current health conditions, and overall suitability. For safety reasons, certain treatments may not be appropriate for individuals with specific conditions, and in these cases our physiotherapists will recommend alternative approaches that are safe and effective for you.


3. Payments

The initial consultation and treatment session must be paid for at the time of booking. Any further sessions must be paid in advance following your initial appointment. If you purchase a block of sessions:

- Unused sessions may be banked for future use or transferred to another individual.
- No cash refunds will be provided for unused sessions.

All appointments booked through Cliniko must be secured with payment. If payment is not received for any scheduled appointment, the booking will be treated as unconfirmed and may be cancelled without notice. Unpaid appointments will be removed from the schedule, and the time slot will be made available for other clients to book. It is the client’s responsibility to ensure payment is completed promptly to confirm their appointment.



4. Cancellations & Refunds

Cancellations must be made with at least 24 hours’ notice.If you cancel within 24 hours of your scheduled appointment, no refund or rescheduling will be offered. Sessions cancelled with sufficient notice may be rescheduled at a mutually agreed time.


5. Results Disclaimer

Physiotherapy outcomes vary between individuals. We cannot guarantee specific results from treatment. Our services are not a substitute for medical advice from a doctor or consultant. Clients are encouraged to consult their GP for any medical concerns outside physiotherapy scope.


6. Client Responsibilities

You must provide accurate and complete medical history when requested. You are responsible for following the treatment plan, home exercise programme, and professional advice given. Failure to follow professional guidance may reduce treatment effectiveness or increase risk of injury, for which we accept no liability. By attending physiotherapy sessions, you confirm that you are medically fit for treatment and have disclosed all relevant conditions (e.g. pregnancy, heart problems, recent surgery).


7. Minors

Clients under the age of 18 must be accompanied by a parent or guardian. A parent or guardian must provide written consent for treatment.


8. Confidentiality & Data Protection

We collect and store personal data in line with UK GDPR and healthcare confidentiality standards.Information shared during treatment is kept strictly confidential and used only for the purposes of providing physiotherapy services.


9. Right to Refuse Treatment

We reserve the right to refuse or discontinue treatment if it is deemed unsafe, inappropriate, or if the client does not comply with these Terms. We may also refuse treatment in cases of abusive, aggressive, or inappropriate behaviour.


10. Liability

While we take all reasonable care in providing treatment, Move Ezy Physiotherapy is not liable for:

- Any indirect or consequential loss.- Injuries resulting from clients disregarding professional advice.
- Pre-existing conditions not disclosed at the time of treatment.


11. Media and Promotional Content

Patients may be invited to take part in photos or videos that could be used for our social media channels, website, or other promotional material. Participation is entirely voluntary. If you are happy to be featured, you will be provided with a consent form outlining how the content may be used. Only patients who have given written consent will appear in any promotional content.


12. Complaints

If you have a complaint, please contact us in writing at admin@moveezyphysiotherapyco.uk. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe.


13. Website Use

Our website is provided for general information only and does not constitute personalised medical advice. No products or services are sold through the website beyond booking physiotherapy sessions.